Terms and Conditions

Terms and Conditions

Roots Genealogy Services works to ensure that its customers are always treated with respect and fairness. We are offering a personalised service, so it is impossible to predict precisely what the outcome will be - every investigation is unique. We will expect you to complete a form which will be sent to you by post or via email concerning your present day relatives that you wish to be included on your chart and also any information on grandparents, aunts and uncles etc that will make our research more straightforward. We cannot be held responsible for the accuracy for this information

We will be asking for a 20 deposit before any research work can be started.

Family records that have been preserved are often misleading or inaccurate. Many historical records contain illegible or difficult to read handwriting. Records often contain multiple variations of surname spellings and a variety of errors this is often due to the fact that as you go back further in time many people could not read or write and relied on the transcribers to spell their names for them.

Even some official and authoritative electronic databases often contain errors where the transcriptions of original texts are incorrect. Even Census records contain inaccuracies due to the transcribers and sometimes because our ancestors were not quite telling the truth or were misunderstood by the transcribers, however they are a rich source of information. For this reason, every genealogical research project is vulnerable to the occasional inaccuracy. We make every reasonable effort to verify the findings of our research from the original documents, however while the quality of our own research is of a high standard, we cannot guarantee the accuracy of the findings where evidence is unreliable or contradictory.

Confidentiality and Privacy Policy

We value the privacy of your information and will adhere to the Data Protection Act 1998 Your information will not be passed on to any third party. We will treat all your information with complete confidentiality

Payment Terms

Cheques can be used, payable to J Robinson or the Paypal facility can be used


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“...It was absolutely well worth the effort.We're over the moon with the results!...”

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Family Trees can also make beautiful gifts to be passed on for future generations.

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Our telephone numbers are:

Tel:02920 612093